FAQ
What products do you sell?
Ridgewell Apparel LLC specializes in men’s clothing and apparel. Our collection includes a variety of styles designed for everyday wear and different wardrobe needs.
Where can I purchase your products?
All products are available through our online store:
ridgewellapparel.com
Do you offer international shipping?
No. Ridgewell Apparel LLC currently provides shipping within the United States only.
Orders & Payment
How do I place an order?
Browse the products available on ridgewellapparel.com, select the desired product and options, add the item to your shopping cart, and complete the checkout process.
Are purchases one-time purchases?
Yes. All purchases made through our website are one-time sales.
We do not use a subscription model and customers will not be automatically charged for recurring orders.
Can I cancel my order?
If you need to cancel an order, contact [email protected] as soon as possible.
Because orders may enter processing shortly after purchase, we cannot guarantee that every cancellation request can be completed before shipment.
Shipping
Where do you ship?
We currently ship orders within the United States only.
How long does order processing take?
Orders are generally processed within 1–2 business days after payment has been successfully confirmed.
How long does shipping take?
Standard shipping generally takes approximately 3–7 business days after the order has been processed.
The estimated total fulfillment timeframe is approximately 4–9 business days, including order processing.
Can shipping take longer than expected?
Yes. Delivery estimates are not guaranteed dates.
Weather, holidays, carrier delays, high shipping volumes, incorrect address information, and other circumstances outside our control may affect delivery times.
What if I entered the wrong shipping address?
Please contact [email protected] as soon as possible.
If the order has not yet been processed, we will make reasonable efforts to update the shipping information. Once an order has already been shipped, changes may not be possible.
Returns & Refunds
How long do I have to return an item?
Eligible returns can generally be requested within 30 calendar days of receiving your order.
What condition must returned clothing be in?
Returned clothing should generally be unworn, unused, unwashed, and in its original condition, with original tags and packaging where reasonably possible.
Who pays for return shipping?
For returns due to customer preference, such as choosing the wrong size, changing your mind, or no longer wanting the product, the customer is generally responsible for return shipping costs.
For confirmed defective, damaged, or incorrectly shipped merchandise, Ridgewell Apparel LLC will review the issue and provide appropriate return assistance when applicable.
When will I receive my refund?
After an eligible return is received and inspected, approved refunds are generally processed within 3–5 business days.
The time for the refund to appear in your account may vary depending on your payment provider or financial institution.
What if I receive a damaged or incorrect item?
Please contact [email protected] as soon as possible.
Please provide your order number and, when appropriate, photographs showing the problem. We will review the issue and work with you toward an appropriate resolution.
Customer Service
How can I contact Ridgewell Apparel LLC?
You can contact us by email:
You can also write to us at:
Ridgewell Apparel LLC
4500 S FOUR MILE RUN DR
ARLINGTON, VA 22204
How quickly will customer service respond?
We aim to respond to customer inquiries as promptly as reasonably possible. Response times may vary depending on the volume and nature of inquiries.
Where can I find your policies?
Our Terms & Conditions, Shipping Policy, Refund & Return Policy, and Privacy Policy are available through ridgewellapparel.com.
If you have a question that is not answered in this FAQ, please contact [email protected] and our team will be happy to assist.
