Refund & Return Policy

Ridgewell Apparel LLC wants customers to be satisfied with their purchases from ridgewellapparel.com. This policy explains the conditions and procedures for returns, exchanges, and refunds.

1. Return Period

Customers may request a return within 30 calendar days from the date the order is received.

Return requests submitted after the 30-day period may not be accepted.

2. Return Conditions

To qualify for a return, merchandise should generally be:

• Unworn
• Unused
• Unwashed
• In its original condition
• Free from damage caused by the customer
• Accompanied by original tags and packaging where reasonably possible

For clothing products, items that have been worn, washed, altered, stained, or damaged after delivery may not qualify for a refund.

3. How to Request a Return

Before sending an item back, customers should contact:

[email protected]

Please include:

• Order number
• Customer name
• Product name
• Reason for return
• Relevant photos when the return involves a damaged or defective product

Customers should wait for return instructions before shipping merchandise back.

4. Return Shipping Costs

For returns caused by customer preference, such as ordering the wrong size, changing one’s mind, or no longer wanting the item, the customer is generally responsible for the return shipping cost.

For products that are defective, damaged upon arrival, or incorrectly shipped, Ridgewell Apparel LLC will review the issue and, where the claim is confirmed, provide appropriate return assistance.

5. Refund Processing

After a returned product is received and inspected, approved refunds are generally processed within 3–5 business days.

Refunds will normally be issued to the original payment method used to complete the purchase.

Depending on the payment provider or financial institution, additional time may be required before the refund appears in the customer’s account.

6. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us at [email protected] as soon as possible.

We may request photographs or other information necessary to evaluate the issue.

If the issue is confirmed to be the responsibility of Ridgewell Apparel LLC, we will work with the customer to provide an appropriate resolution.

7. Non-Returnable Situations

A return may be denied when:

• The 30-day return period has expired
• The item has been worn or washed
• The product has been altered
• The product has been damaged through customer use
• The product is returned without sufficient order information
• The condition of the product prevents it from being reasonably resold

8. Exchanges

Depending on inventory availability, customers may contact us regarding an exchange.

If the requested replacement item is unavailable, an eligible refund may be offered instead.

9. Contact

Ridgewell Apparel LLC
4500 S FOUR MILE RUN DR
ARLINGTON, VA 22204
Email: [email protected]
Website: ridgewellapparel.com